Member Spotlight: Patriot Buick GMC

Date: April 20, 2017

Family-owned car dealership Patriot Buick GMC Corp. has been a part of the Williamsburg community for over 40 years! Owner of Patriot Buick, David Hines, spoke with us about the history of his business.

Check out their spotlight to learn about the kinds of services offered by Patriot Buick, how the company was founded, advice on becoming a successful family business, community involvement, and more! You can also see their website here!

Patriot Autos has been part of the Williamsburg community since 1974! Can you tell us how your dealership was founded?

Patriot Buick GMC (originally Patriot Chevrolet – Buick) was found in 1974 by my father Garland Hines and his 2 partners. In 1983 Garland Hines bought out his partners becoming the sole owner. The 3 sons Rick, David and Mike were employed at the ground floor level during high school . Each of us worked part time every day until closing. Upon high school graduation, each of us became full time employees in the departments that best suited our desires. Rick & Mike were in sales and I was in service.

Our father retired from the business thus leaving the 3 of us in charge to manage the company. At that point I was promoted to President and both Rick & Mike were promoted to Vice Presidents of the company. In 2004, we purchased the old Ford dealership across the street and used it as our body and paint department along with used cars. With the expiration of our land lease we decided to renovate the old Ford building and move our operations across the street. As of today we have been in our newly remodeled building just over 3 years and are loving it!

What kinds of services does Patriot Buick offer?

We offer vehicle sales, long term leasing and automobile service ranging from minor repairs to major repairs. We have parts sales showroom and warehouse. As new vehicle technology changes, so does our need for continued training of its sales and service staff.  We provide all of our employees with up to date training and technology purchases to match the new vehicles. We offer a vehicle locator services for new and used vehicles that are not currently in inventory.

As a successful family-owned business that has been around for decades, what advice do you have for other families looking to start and grow a company here in Williamsburg? 

Family owed business are unique. Families that work together have a stronger commitment for success. My advice to someone opening a family business is make sure you have a clear understanding as who is in charge and what the chain of command is. You must have a vision as to where you want to take your company. Make sure you have the communication channel open to others that are involved in the business. 

Congratulations on your recent 2016 GM Certified Elite Service Award! What is it about Patriot Buick that sets your dealership apart from the rest?  

Our recent Gm Certified Elite Service status was acquired by meeting and exceeding Gm service standards.  Customer satisfaction, Gm parts loyalty, GM training, new vehicle customer retention and GM Mark of Excellence awards. We ranked #51 out of approximately 4000 Gm dealers nationwide for Certified Elite Service. We ranked # 7 out of 4000 Gm dealers for Gm mystery shoppers. We have 2 technicians ranked in the top 20 out of 4000 Gm dealers nationwide under the GM Mark Of Excellence.

In what ways does Patriot Buick participate or give back to the community? 

Patriot Buick Gmc is active in supporting the Project Hero / Ride to Recovery, Williamsburg Boating Club, Kiwanis Club Of Williamsburg, Meals on Wheels, Kingsmill LPGA tournament, March Of Dimes, Young Life Of Williamsburg, Occasion of the Arts, Housing Partnerships,  Dominion Surry Power Station United Way Golf Tournament and various other organizations.

Anything additional you would like to spotlight?  

I would like to add that Patriot Buick Gmc is the oldest original car dealership with the same ownership in Williamsburg!

To learn more about Patriot Buick GMC, click here.

If you are interested in having a spotlight story on your business, please contact us today.