Prepare Care Share

Employers love the detailed training with emphasis on customer satisfaction and destination knowledge.

Employees can take the skills into any industry and better understand their job and community. Builds your reputation for excellent hospitality, resulting in more tips, sales and repeat customers.

Prepare-Care-ShareSM was developed in partnership with a customer service-training consultant and customized to meet the specific needs of the Williamsburg area.  A great marketing effort can get people to visit once, but it's the experience and service that brings them back.  Our 4-hour high-energy classroom training offers customer service best practices with a new approach on handling those “awkward” situations in our daily interactions with consumers.  

Prepare-Care-ShareSM   is also where you and your staff can get exciting updates on what is new in our region for 2017 including information about our attractions, new microbreweries, and exciting events for this year and beyond.  

And don’t forget, once you complete the classroom portion of the program, we offer a free all day tour of the attractions so everyone can get a chance to see what our guests see. Lunch is provided at no cost to your staff, but a refundable security deposit of $15.00 is required to reserve your space on the tour. This covers the cost of the pre-ordered lunch should you or your staff have to cancel on the day of the tour. The deposit is refunded back to your company once you have completed the tour. For more information contact Jill Pongonis at 757-253-6511 or Jill@ Visitwilliamsburg.com. 

Seating is limited! Register online:

  • Go to tncc.edu/workforce.
  • Select Class Schedule & Registration – Sign in on the left menu.
  • Create a new profile & find this course in Business and Entrepreneurship Classes. 

For more information about registering online, contact us at 757-825-2937 or wtce@tncc.edu.

Classroom Dates:
Wednesday, March 29,2017  
Wednesday, May 31, 2017     
Thursday, June 8, 2017

Tour Dates:
Friday, June 2, 2017
Friday, June 9, 2017
Friday, June 16, 2017